Store policies
Payment
We accept all major credit cards and debit cards including Visa, MasterCard, Maestro, Solo, Visa Electron and Visa Debit.
We use a safe third party, Sage Pay, to process our card payments and provide a secure payment gateway. This means we do not have access to your card details at any stage.
We also accept PayPal. Order your product as normal and select PayPal as the payment option at the checkout. We will only dispatch products to the confirmed address on your PayPal account.
If you don’t have the funds in your PayPal account it may take 3-5 days to clear. We will not dispatch orders until the payment has cleared.
If you encounter any problems in the order process please don’t hesitate to contact us at websales@musicmatters.fm or 0845 094 8778.
Delivery
Full details of delivery/shipping services can be found on this page: http://musicmatters.co.uk/shipping-information
We aim to deliver products within 3-5 working days. If a product is out of stock we may take up to 10 working days to deliver. If we anticipate the delivery taking longer than 10 working days we shall contact you within 48 hours to discuss if you are happy with this, whether you would like an alternative product, or a refund.
All orders placed will be delivered with either TNT or Royal Mail between the hours of 8.00am and 5.30pm.
Collect from store ("Click and Collect")
Where this option is selected the goods are shipped, subject to stock availability, to a Music Matters store of your choice which you must nominate from the selection box. In this case we will advise and confirm accordingly via email.
Warranties
All of our products come with manufacturers warranty, usually of one year, but in some cases, longer.
These warranties cover faults that do not occur from accident, neglect or misuse.
Faults/Returns
If you believe your product has developed a fault, please contact us in the first instance as we may be able to help over the phone or via email.
If a fault occurs within the first 28 days of your purchase you can return this product to us for a replacement at no cost. Contact us and we will arrange a courier to collect it from you and deliver it back to us free of charge. Please include a copy of your original invoice.
We endeavour to replace this within the time scales detailed above in the delivery section.
If a product develops a fault after 28 days but within the manufacturers warranty period, you can send it back to us for repair. Please contact us to discuss this. The cost to send it back to us will be borne by you. Please include a copy of your original invoice.